Aware of the “no margin for error” timeframe, Mr. Griffin evaluated a range of upgrade support tools in the summer of 2009. Panaya’s value stood out. “It was apparent that Panaya was our best bet,” Mr. Griffin said.
“After having used Panaya and evaluated other tools, we still agree with that decision. The cost/benefit of Panaya was nothing compared to the money I would have shelled out for SAP consultants, the much longer timeline, and the project plan I would have had to go through with the traditional SAP methodology. No offense to SAP, they have a great methodology, but we were just moving way too fast.”
Panaya made an impression on Mr. Griffin during product evaluation. Panaya’s free report indicated there were about 4,300 issues in the system that needed to be addressed. He knew that his existing offshore team would be able to handle these fixes, smoothing the upgrade considerably. They chose Panaya. The best news? Using Panaya, Mr. Griffin’s team had a great chance to meet that September 23 “gut check” deadline. “I realized we could make those changes manually with the level of resources that I had, and we’d be able to slot it into this go live cycle,” recalls Mr. Griffin.