Marie-Claude Alary, Manager of Business Process Systems Improvement for Agropur’s Fine Cheese Division, knew it was time for a change. Still running on 4.7 Enterprise in the fall of 2009, the Fine Cheese Division wanted to upgrade before standard SAP maintenance ended and only had a short annual window of opportunity to do it – during the end of winter. Alary’s team also wanted access to new functionality in ERP 6.0, such as Adobe Forms, which was not available to them in 4.7. The problem?
Her SAP team was a small one – they needed an efficient way to upgrade to ERP 6.0, which did not cause on over-reliance on outsourced support. Adding to Agropur’s SAP team’s challenge, is the fact that their SAP system is the backbone of the Fine Cheese enterprise; no downtime beyond a weekend could be afforded.