Shiseido has over 300 users and 6 SAP competence centers throughout Europe. The company had to perform an overall upgrade, moving from ECC EHP4 to EHP6.
Shiseido faced organizational and structural challenges. The company had not done any major SAP projects since the 2010 go-live. Despite that, they had a tight deadline to migrate: 5.5 months. They had to mobilize all of their business users to perform User Acceptance Testing (UAT) and control their tests throughout their European division – eleven countries and almost 80 testers.
Culture can be a major impediment to changes. With infrequent changes and teams spread worldwide there was no culture of business users doing large-scale tests. The plan for the UAT cycle was to run eleven countries in parallel with 676 business processes to test. The most complex scenario had 23 steps and involved seven different testers!