Shiseido
Shiseido Beautifies its UAT with Panaya
About
Shiseido
Shiseido is one of the oldest cosmetic companies in the world. Founded in 1872, they are a Japanese multinational personal care company with over 33,000 employees worldwide. Operating in over 120 countries and regions, Shiseido is the fifth largest cosmetics company in the world.
The Challenge
Shiseido has over 300 users and 6 SAP competence centers throughout Europe. The company had to perform an overall upgrade, moving from ECC EHP4 to EHP6.
Shiseido faced organizational and structural challenges. The company had not done any major SAP projects since the 2010 go-live. Despite that, they had a tight deadline to migrate: 5.5 months. They had to mobilize all of their business users to perform User Acceptance Testing (UAT) and control their tests throughout their European division – eleven countries and almost 80 testers.
Culture can be a major impediment to changes. With infrequent changes and teams spread worldwide there was no culture of business users doing large-scale tests. The plan for the UAT cycle was to run eleven countries in parallel with 676 business processes to test. The most complex scenario had 23 steps and involved seven different testers!
The Solution
The Results
The upgrade met the deadline. The entire process only took five months. UAT only took five weeks! The speedy progress happened because they were able to get full team buy in mobilized around a modern tool, instead of tedious Excel files. Despite the quick progress, they had more precise control of the projects and more detailed tracking systems. They had full recording of tests and their results.
Panaya also helped them in unexpected ways:
- Shiseido was able to use Panaya to record results and proof for all tests on all platforms beyond SAP.
- Tests were organized and well-structured so that they have a reusable test repository at the end of the project. A rollout project is already in the plans and there is no question regarding how UAT will be managed!
- Panaya’s capture functions were used to generate comprehensive training documents.
The Bottom Line
“We managed to drive out tests in Europe, be on time and meet our schedule,” reported Sebastian Hebert, Technical Director.
Shiseido was so impressed with Panaya that they are now rolling it out in other divisions around the world.
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