Customer Success Manager
As a Customer Success Manager (CSM), you will develop long-term relationships with your portfolio of assigned customers, connecting with key business executives and IT stakeholders, developing an understanding their business and IT requirements and goals, and how they are using Panaya solutions. Leveraging this customer knowledge, and your Panaya expertise, you will provide adoption, industry and implementation best practices and personalized recommendations to ensure your customers maximize value from their investment in Panaya. The CSM also serve as a focal escalation point and drive risk mitigation. The CSM is required to maintain strong working relationships with Panaya’s customer facing personnel in the Sales, Support, Operations and Product Management teams. We are looking for people who have the magic combination of domain expertise, enterprise implementation project management experience, and customer management at a high level.
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