How to Enable Agile Business Processes for Competitive Success

Leverage IDC Insights to Transform IT Quality Assurance Practices and Become Agile

A recent IDC White Paper  stresses that “organizations must respond quickly to dynamic market changes by continually adapting business processes to shifting competitive and technology environments while maintaining quality.“ But what does that mean? How should business processes be adapted and how does adapting them contribute to competitive success?


The IDC White Paper shows how the Agile Enterprise hype of 2014 has in 2016 turned into hope and by 2018 is expected to be common in more than 60% of organizations, as organizations move toward DevOps and continuous release capabilities. However, the key challenge remains in adapting organizational culture to working in lean and collaborative multidisciplinary structures, as opposed to siloed, co-located, specialized teams. More than adopting any workflow practice or tool branded ‘Agile’, it seems that organizations must internalize that true agility is measured by the speed and quality of their responsiveness to change.


White Paper - Optimizing Business Processes for Competitive Success



Follow these practical guidelines and leverage the IDC insights to transform your application delivery practices and stay ahead of your competition.

Keep Your Eye on The Ball – Link Your Change Strategy to Business Requirements

According to IDC, to meet today’s dynamic market reality, organizations must adapt to the rapid pace of change, specifically in relation to business processes.


Consider, for example lengthy, cross-organizational business processes such as “Order Creation.” Those must now be readily available for continuous and rapid changes – such as field names and admin rights – without any negative impact on production. To meet the pace of business and stay competitive, organizations must continually adapt their business processes. For example, telecom providers may capitalize on dynamic market opportunities by enabling technicians to order service enhancements, like additional bandwidth for customers, using their mobile CRM application.


How can this be achieved? Organizations need to implement competitive requirements into software applications (e.g., developing a mobile version of CRM, provision ‘order creation’ admin rights to technicians etc.) with an effective business process quality strategy, creating a simpler way to avoid business disruption and costs of application changes.

Automate for Adaptability and Responsiveness

The IDC White Paper further asserts that an automated strategy for business process quality would allow companies to respond faster to emerging business opportunities and help ensure quality delivery and execution of critical business applications – from finance to human resources to manufacturing – encompassing mobile, social, Big Data, and emerging cognitive analytics enabled in the cloud.


So how can an automated quality assurance process contribute toward true agility? The answer lies in the word ‘lean’- an emblem of release efficiency since Eric Ries’ 2011 ‘The Lean Startup’. However, leanness is easier said than done when it comes to enterprises. The IDC White Paper recommends organizations strive “to keep applications lean. Instead of being siloed and/or myopic in the use of business processes, leveraging appropriate automation can enable adaptability, responsiveness, and other benefits.”


A lean application leverages consistent access to common data and effective collaboration. In contrast, a cumbersome application is out of touch with the evolution of business processes and therefore difficult to maintain and burdening your organization’s competitiveness.


Business changes and a lack of accurate information across groups can lead to stalled projects and poor or nonexistent coverage of core business processes. To avoid this and stay lean, try Autonomous Testing – a Panaya technology for going beyond automation to ensure an always up-to-date business process knowledge-base.

 The Path to True Enterprise Agility

Agile projects can easily fall flat in enterprise organizations where “being Agile” is not synonymous with business agility. Achieving business agility is hard and requires more than just the tools to make sure your app delivery is agile. The tools will deliver agility, yes, but at the end of the day, agility without quality does not deliver value.


Read the full IDC White Paper to gain a deeper understanding and real-life best practices for achieving true Enterprise Agile Delivery »


White Paper - Optimizing Business Processes for Competitive Success