Customers Notice - COVID-19

A Letter From Our CEO to Panaya Customers and Family Regarding COVID-19

Dear Panaya Clients,

Our clients are at the heart of everything we do. As the COVID-19 Coronavirus begins to have a greater impact across the globe, we at Panaya would like to take this opportunity to reiterate our commitment to the health and safety of our clients, partners, employees and their families.

Starting today, we have asked our employees to work from home, regardless of where they are based.
We believe there’s no need to put our health, well-being, families, and business at risk when working from home and defaulting to virtual meetings is an option.

Panaya already has a strong remote work culture and our IT infrastructure has been built to enable this for both associate mobility and business continuity purposes.

While our principal concern is with the humanitarian nature of the epidemic, we have focused the extraordinary depth and breadth of our global resources to ensure we remain available to serve our clients and partners during this challenging time despite travel restrictions, government orders, and other challenges that impact traditional ways of doing business. During these uncertain times, we are taking all necessary steps to ensure reliable service and support to our clients and partners.

Over the past twelve years, we have developed, tuned, and extended our business continuity plans and platform to ensure uninterrupted delivery of service and support of over 3000 customers worldwide. We have best practice business continuity plans and processes in place, we regularly test business resiliency across our core functions to enable us to serve our customers and partners and we remain ready, able, and prepared to serve our clients during this time.

These are turbulent times for many people in our community and we want you to know the entire Panaya team is working extremely hard and creatively keeping our commitment to help you navigate challenges and advance your business objectives.

Thank you for your business and trust.


David Binny

[email protected]

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