Panaya respects your privacy and is committed to protecting the personal information that you share with Panaya. Generally, you can browse through Panaya’s website without giving any information about yourself.
Personal Information (“PI”) refers to any information that relates to an individual who may be identified from that data, or from a combination of a set of data, and other information which is or may be in possession of Panaya. Such information may include, but not be limited to, a first and last name, e-mail address, a home, postal or other physical address, or any other information required to provide a service you requested, such as title, birth date, gender, occupation, industry, etc.
When you browse Panaya’s Website, you do so anonymously. Panaya does not collect PI, including your email address. However, certain information such as your IP address, demographics, your computers’ operating system, browser type, internet Service Provider (ISP) and any other information your browser may send to us, may be collected (through means of ‘log files, ‘clickstream data’ etc.) in order to provide better usability, troubleshooting, site maintenance and to understand which parts of the website are visited, how frequently and the duration of the visit. Also, because we rely on third party commercial software and programs to operate our servers, we may inadvertently collect PI due to certain automatic functions or features contained in such software or due to certain software changes or upgrades. We will use reasonable efforts to remove any such information after we discover such information in our systems.
Panaya also receives and/or collects PI from you in order to enable you to use certain services that we offer via the Services, including without limitation, access to support services, which may or may not require you to create an account and provide us with certain information, such as your name, email address, the Product and/or Service you have purchased or are interested in purchasing, the name of your company name, your job title, your company’s address and country, and your work phone number, as well as a password that you will use for such an account, and additional PI should you choose to provide it.
Panaya does not intend to transfer your PI to unaffiliated third parties without your consent, except to the limited extent provided herein.
Use of PI
Panaya uses information for several general purposes: to fulfill your requests for certain information and services, to keep you up to date on the latest Product announcements, Products updates, special offers or other information Panaya thinks you would like to hear about, to better understand your needs and provide you with better services and to identify and authenticate your access to the parts of the Services that you are authorized to access.
Panaya may also use your information to send you direct marketing information or contact you for market research. If at any time you do not want to receive our advertisements you can “opt out” using the link in the mails sent to you.
Panaya may use Anonymous Information (as defined below) or disclose it to third party service providers in order to improve our Products or Services. We may also disclose Anonymous Information (with or without compensation) to third parties, including advertisers and partners, to indicate performance benchmarks or other data metrics about the use of the Services. “Anonymous Information” means information which does not enable identification of an individual user, such as aggregated information about the use of our Services.
Panaya may also process your PI for profiling of our customers for marketing and sales processes.
Consequences of not providing Personal Information
Panaya may retain your PI as long as there is a business requirement, or if otherwise required under applicable laws.
Panaya takes security very seriously and adopts reasonable and appropriate security practices and procedures that includes administrative, physical security, and technical controls in order to safeguard your P I. Please note, however, that no method of transmission over the Internet, or method of electronic storage, is 100% secured and we cannot guarantee absolute security or confidentiality of users of the Website.
Our Website, Products and Services are not structured to attract children under the age of 13 years. Accordingly, we do not intend to collect PI from anyone we know to be under 13 years. Because our software does not automatically distinguish visitors under 13 from other visitors, we require users under 13 years of age to obtain the consent of a parent, guardian, teacher, or librarian to view the Site. If we learn that we have collected PI from a child under 13 years, we will delete that information as quickly as possible. If you believe that we might have any such information, please contact us at firstname.lastname@example.org
Access, correction, objection of your Personal Information
Depending on local law, you may access, update, or correct your PI that we hold, including your profile and preferences. You may do so in the corresponding sections where such information was provided. If you have difficulty in updating or accessing your PI as stated above, you may contact us at email@example.com.
Cookies and Tracking Technology
Like many other commercial websites, Panaya’s Website may use a standard technology called “cookies” or other tracking technologies to collect information about how you use the website or to present you with information that is customized for you. A cookie is a small data file that certain websites write to your hard drive when you visit them. A cookie file can contain information such as a user ID that the website uses to track the pages you’ve visited. – Certain cookies and other technologies may serve to recall PI, such as an IP address, previously indicated by a user.
If you prefer not to receive cookies while browsing our Website, you can set your browser to warn you before accepting cookies, and refuse the cookie when your browser alerts you to its presence. You can also refuse all cookies by configuring your browser in such manner, although you may not be able to take full advantage of Panaya’s Website if you do so as certain parts and functions of our Website may not be available. You can learn more about cookies at www.aboutcookies.org and about deleting or blocking cookies, at: https://www.aboutcookies.org/Default.aspx?page=2
By continuing to use our Website, you are agreeing to our placing cookies on your computer. If you do not wish to accept cookies in connection with your use of the Website, you must stop using our Website.
Types of cookies used:
Session cookie: Session cookies remain only as long as a browsing session is active, and are intended to avoid user inconvenience during browsing. These cookies allow websites to link the actions of a user during a browser session and expire at the end of the browsing session. Session cookies also assist the user in navigating the website, and allow the user to access secure parts of the webpage when logged in.
Persistent cookie: Persistent cookies are stored on a user’s device even after termination of a browsing session. It helps in recalling the preferences or actions of the user. Persistent cookies are used for a variety of purposes such as retaining the visitor’s language and regional preference(s) at the end of each browsing session. We may use services of third-party analytics service provider to analyze cookies to carry out a behavioral analysis in order to enhance user experience and convenience, and also to provide targeted and relevant content to visitors.
Questions or Suggestions
If you have questions or concerns about our collection, use, or disclosure of your PI, or if you want to be deleted from our database, or to unsubscribe from receiving all Panaya information, please e-mail us at: firstname.lastname@example.org.
Panaya posts customer testimonials, which may contain personally identifiable information, on its Website. Panaya obtains the customer’s consent via email prior to posting the testimonial and to post their name along with their testimonial. If you want your testimonial removed please contact us at: email@example.com.
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