Privacy Policy

Panaya respects your privacy and is committed to protecting the personal information that you share with Panaya. Generally, you can browse through Panaya’s website without giving any information about yourself.

This Privacy Policy describes how Panaya collects and uses any information provided by you when you request additional documentation or material from Panaya, or when you otherwise choose to provide Panaya with your personal information.

Information Collection
Personal Information (“PI”) refers to any information that relates to an individual who may be identified from that data, or from a combination of a set of data, and other information which is or may be in possession of Panaya. Such information may not be limited to, a first and last name, e-mail address, a home, postal or other physical address, or any other information required to provide a service you requested, such as title, birth date, gender, occupation, industry, etc.

When you browse Panaya’s website, you do so anonymously. Panaya does not collect PI, including your email address. However, certain information such as your IP address, demographics, your computers’ operating system, and browser type may be collected in order to provide better usability, troubleshooting, site maintenance and to understand which parts of the website are visited and how frequently.

Panaya collects PI through the website only when you wish to receive additional material about our product on-line, such as application notes, products features, technical information, etc., or ask to receive Panaya’s newsletter or brochures, when you ask to be included in an e-mail or other mailing list, or when you submit your information to Panaya for any other reason. When you do any of the said actions, you thereby agree to be bound by this Privacy Policy and to the use of your PI by Panaya as described herein.

Panaya does not intend to transfer your PI to third parties without your consent, except to the limited extent provided herein.

Use of PI
Panaya uses information for several general purposes: to fulfill your requests for certain information and services, to keep you up to date on the latest product announcements, products updates, special offers or other information Panaya thinks you would like to hear about, and to better understand your needs and provide you with better services. Panaya may also use your information to send you direct marketing information or contact you for market research.

Since Panaya is a global company, your PI may be shared with other Panaya offices or subsidiaries around the world, including across borders and from your country or jurisdiction to other countries or jurisdictions around the world. All such entities are governed by this Privacy Policy and/or are bound by the appropriate confidentiality and data transfer agreements.

Panaya may send your PI to other companies or people only under any of the following circumstances: when Panaya has your consent to share the information; Panaya needs to share your information to provide the product or service you have requested.

Consequences of not providing Personal Information
If you choose not to provide your Personal Information that is mandatory to process your request, we may not be able to provide the corresponding service.

Data retention
Panaya may retain your Personal Information as long as there is a business requirement, or if otherwise required under applicable laws.

Data Security
Panaya adopts reasonable and appropriate security practices and procedures that includes administrative, physical security, and technical controls in order to safeguard your Personal Information.

Access, correction, objection of your Personal Information
Depending on local law, you may access, update, or correct your Personal Information that we hold, including your profile and preferences. You may do so in the corresponding sections where such information was provided. If you have difficulty in updating or accessing your Personal Information as stated above, you may contact us at

Data recipients, transfer and disclosure of personal information
Your PI is never shared outside Panaya without your permission, except under conditions explained above. Inside Panaya, data is stored in controlled servers with limited access. Your information may be stored and processed in the United States or any other country where Panaya, its subsidiaries, affiliates or agents are located.

Panaya needs to disclose your PI if required to do so by law, to enforce Panaya’s Terms of Use or in urgent circumstances, to protect personal safety, the public or Panaya’s website.

Cookies and Tracking Technology
Like many other commercial websites, Panaya’s website may use a standard technology called “cookies” to collect information about how you use the website. A cookie is a small data file that certain websites write to your hard drive when you visit them. A cookie file can contain information such as a user ID that the website uses to track the pages you’ve visited, the only PI a cookie can contain, is information you supply yourself.

A cookie cannot read data off your hard disk or read cookie files created by other websites. Some parts of our website use cookies to track user traffic patterns. Panaya does this in order to determine the usefulness of our website information to Panaya’s users and to see how effective Panaya’s navigational structure is in helping users reach that information.
If you prefer not to receive cookies while browsing our website, you can set your browser to warn you before accepting cookies, and refuse the cookie when your browser alerts you to its presence. You can also refuse all cookies by configuring your browser in such manner, although you may not be able to take full advantage of Panaya’s website if you do so.

Types of cookies used:
Session cookie: Session cookies remain only as long as a browsing session is active, and are intended to avoid user inconvenience during browsing. These cookies allow websites to link the actions of a user during a browser session and expire at the end of the browsing session. Session cookies also assist the user in navigating the website, and allow the user to access secure parts of the webpage when logged in.

Persistent cookie: Persistent cookies are stored on a user’s device even after termination of a browsing session. It helps in recalling the preferences or actions of the user. Persistent cookies are used for a variety of purposes such as retaining the visitor’s language and regional preference(s) at the end of each browsing session. We may use services of third-party analytics service provider to analyze cookies to carry out a behavioral analysis in order to enhance user experience and convenience, and also to provide targeted and relevant content to visitors.

Depending on the type and settings of your browser, cookies may be accepted by default. You may change the settings of your browser to delete existing cookies or prevent future cookies from being automatically accepted. If you disable cookies, certain parts and functions of our website may not be available. You can learn more about cookies at

If at any time you do not want to receive our advertisements you can “opt out” using the link in the mails sent to you.

Access, correction, objection of personal information
Depending on local law, you may access, update, or correct your Personal Information that we hold, including your profile and preferences. You may do so in the corresponding sections where such information was provided. If you have difficulty in updating or accessing your Personal Information as stated above, you may contact us at:

Changes to this Privacy Policy
Panaya may amend this Privacy Policy from time to time. If there are material changes to the statement, or in how Panaya will use your PI, we will notify you either by posting a prominent notice of such changes before they take effect, or by sending you a notification directly.

Questions or Suggestions
If you have questions or concerns about our collection, use, or disclosure of your PI, or if you want to be deleted from our database, or to unsubscribe from receiving all Panaya information, please e-mail us at:

Panaya posts customer testimonials, which may contain personally identifiable information, on its website. Panaya obtains the customer’s consent via email prior to posting the testimonial and to post their name along with their testimonial. If you want your testimonial removed please contact us at:

Social Media Features and Widgets
Panaya’s website includes social media features, such as the Facebook “Like” button and widgets, such as the “Share” button, or interactive mini-programs that run on our website. These features may collect your IP address, which page you are visiting on our website, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our website. Your interactions with these features are governed by the privacy policy of the company providing it.

User Consent
By submitting or making available your PI through Panaya’s website, products, or related services, you agree to the terms of this Privacy Policy and you expressly consent to the processing of your PI in accordance with this Privacy Policy.

This Privacy Policy was last revised on November 1, 2016.

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