Approximately 20 Eaton EBS key users support Eaton’s daily Oracle EBS Human Capital Management System (HCM) transactions. Eaton constantly tests and implements patches to keep its HCM system up to date with legislative patches.
Donna Garcia, who takes a lead role managing HCM system upgrades, ensuring that key users perform tests on time, log and resolve defects, noted:
“For years, we’ve been manually distributing test scripts and scenarios to our key users. On top of that, we had limited visibility on testing progress – making ‘point in time’ testing status difficult to gage.”